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Do you deliver overseas?

We only ship within New Zealand although some items can be shipped to Australia, please This email address is being protected from spambots. You need JavaScript enabled to view it.us for details.

 

How much are delivery costs?

Our tracked courier delivery cost is $5 for Auckland, from $8 for North Island and from $10 for South Island. Great Barrier and Waiheke Islands have extra charges. We don't charge extra for rural deliveries.

 

Can I request products that are not on your website?

Yes, we will do our best to source you products from Europe, please send your queries to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

How do I place an order?

You can checkout as a guest user or you can create an account . If you create an account, you will then receive a confirmation email, and your account will be complete once you verify the account by clicking on the link on the email. After that, you can add products into your cart and use the checkout page for finalizing your order. If you have any questions, please give us a call on 09 3798030 or This email address is being protected from spambots. You need JavaScript enabled to view it.us.

 

Can I order from overseas for a New Zealand delivery?

Yes you can by using Paypal as the payment method. The billing address country is defaulted to New Zealand on our website but you can ignore this. If you have any questions, please This email address is being protected from spambots. You need JavaScript enabled to view it.us.

 

Which payment methods do you offer online?

For online orders, you can choose to pay by direct bank credit, cheque or credit card. You can also choose to pick up your order and pay at the shop using EFTPOS, Visa/Mastercard or cash.

 

Is your credit card processing safe?

Your credit card purchase is handled on Paypal and is completely encrypted and safe. We do not save your credit card details anywhere.

 

Do I need a Paypal account to pay by credit card?

No, you don't need an account, you can use your card securely for a one-off payment on the Paypal website. Please see www.paypal.com for more details.

 

What currency are the products shown in?

All our prices are in New Zealand Dollars (NZD).

 

Do the prices shown include GST?

Yes, all prices on our website include New Zealand GST.

 

How are deliveries made?

We use Post Haste tracked courier 1-3 working day service for all deliveries (for rural addresses, please allow 1-2 extra days). If you require urgent delivery, please This email address is being protected from spambots. You need JavaScript enabled to view it. prior to submitting an order.

 

I can't login, what's wrong?

First please check your password is correct by using the forgotten password function. If your username (this is your email address) is not recognised, please create a user account and wait for the confirmation email to arrive. If you keep having problemsThis email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on (09) 379 8030.

 

end faq

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